...Mr X (from part 5) is one of those businesspeople that do not want to leave anything to chance, and I understand and appreciate that, he had a few more questions on website hosting. He really wanted to cover all angles, here are a few more questions from him below:
Q: Will you help me with my website all the way when I need help?

A: Yes we will not abandon you once we’ve taken your money, in fact you will become part of our family and we will provide phone consultaions to help you out.

Q: Will my website show up the same to users of different systems and browsers?
A: Our websites are tested across platforms for both PC and MAC users and will work Internet Explorer 6, 7 & 8, Firefox, Safari, Konqueror, Google chrome and so on.

Q: I have seen people offering unlimited hosting for £1.99 per year. How come you are much more than that?
A: We have seen them too but they seem to fall into the ‘cheap n’ nasty’ category of website hosting circles. We are a legit website design and hosting business with realistic expenses and will offer you the best price we can at all times. We do not offer cheap website hosting only to neglect you when you sign up because we cannot afford the support due to ridiculously low pricing. We offer excellent value website hosting. We may not be offering the cheapest but we give great value.

Q. I already have a domain name, can I use this domain? A. Yes. The domain name can be easily redirected to our servers at no extra cost. If you need to transfer it altogether we can advise you and help you with that as well when you are ready.

Q. Does Jax Internet receive a percentage of the website revenue?
A. No, all we get paid for is the website design and the website hosting. Your profita are yours to keep.

Q. Can I accept online payments?
A. We can integrate payment gateways into your website and these can be PayPal, Moneybookers, Nochex,  direct debit/credit cards (using an existing merchant account if you have one), plus cheques and postal orders or even cash on delivery if your business is that way.

Q. Can I sell anything on my website?
A. You can use your website to sell any product you wish. As long as your products are legal and comply with all local laws you will be fine with us.

Q. What happens after the initial 1 year hosting period? A. As long as your website is still running you can always keep hosting with us. We do not tie you in for any period so use us for as long as you wish.

Q. Are my customer’s payment details kept secure?
A. Yes, all payments on your website are handled by secure payment providers such as PayPal and other online merchant account providers. They have gone to great lengths to keep everyting secure for you.Your customers can shop securely with peace of mind.

Q. Can you make alterations to the website in the future, if needed?
A. Yes, we can provide quotations for modifications, designs and logos etc that are needed in future.

Q. What kind of support do you offer?
A. We provide ongoing email and/or telephone support for the life of your hosting.

Q. How long will it take for my site to be active? A. From the time we receive your order and paymentt he site normally takes 24-72 hours to be accessible on the Internet.

Q. I already have my own hosting account elsewhere, can you transfer my website for me?
A. Yes we can. Simply give us your details and we will handle it for you.

Q: How do I access my control panel and emails? A: You will receive a welcome email with all your login details.

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...So… after talking to Mr X from part 1 my business brain told me, and reminded me, that after being in the Internet business world offering website design services from Glasgow and doing the best I can to offer the most affordable and excellent value for money website hosting, that maybe, just maybe, not everyone was on quite the same page as me. In fact that's exactly why they paid me to do this stuff! I decided to address his questions from part 1 and also come up with a regular FAQ list for future customers and would-be customers, it is below.

  
What is a Domain Name and why do I need it? A Domian Name is the unique www web address that visitors type to get to your website. Think of it in the same sense as your physical address and that in the same way they find your house, they use your domain to find your website. An example is my own website here and to find it people need to type in my domain name which is http://www.quicksitemaker.co.uk/. It is mandatory to have a domain name. 

Can I have any Domain Name? A Domain Name must be available and not taken or registered by anyone else for you to have it.

Who owns the Domain Name? After you register the domain name of your choice from ICANN – Internet Corporation for Assigned Names and Numbers, the people responsible for registering all domain names on the Internet, you will own this for the stipulated length of time as per your registration contract.
What is Hosting, and what do I get?
All websites require hosting, it’s a bit like paying rent for your house except this time you are paying someone to have their computer on 24/7 and for you to store your website files on it so they can be accessed worldwide at anytime by anyone visiting your website. This is called a hosting server, you could do this yourself but it would mean leaving your PC on all the time and always connected to the Internet. Not worth it for the average person due to time and costs from your ISP and power companies. Let the experts do the website hosting for you for pennies a day.

Other Relevant Questions
How long will it take for my Website to go live?
If you use DIY website design it will be as quick as you can make it since you will take full control of this process. If we arrange for a bespoke website design plan we will need you to give us the relevant materials quickly (logos, content,contact details etc) so we can put all these together ASAP and have your website ready and live in a few days.

What kind of support do I get afterwards?
Should you have any issues, queries or problems we will be available to help at all times. Email or call us when you need to.

What length of Contract would I have to commit to?
We do not tie you in for any set periods, If you are happy with us you will stay, simple. The website hosting comes with a FULL money back guarantee from us.
I already have a Website which needs updating, can you help?
We would be happy to look at your site and offer a proposal for your consideration. Look here for more and tell us what you would like.

Are you a website doctor? Can you redesign my Website?
Yes. You can check your website SEO performance here or contact us for a FREE website health check. We can then take it further if you want to.

Will my Website be ‘Search Engine’ friendly and show up in the search engines?
Yes, all our websites are designed and constructed in compliance with search engine guidelines. To see an actual concerted effort to get on page 1 of search engines or to get sales from your website will require an SEO assessment and for us to enrol you in our SEO service to specifically do this for you. The Search Engine Optimization FAQ is here.
I am a small one man business and would like to do better in my local area. Can you help?
Yes we can help you with this as an SEO service or you can DIY using our email program to dominate your local area using the Internet.

Are there any hidden costs? NO. We are a very transparent business and we want you to understand our business and our terms before contracting with us. Everything will explained at every step to you.

Can I have an area of my website reserved for customers only?
Yes, we can provide a password protected area for you.

Can I have an autoresponder to capture my website visitors’ details?
Yes, we can provide an autoresponder so you can grow your opt-in list and improve your marketing.

Who owns the Copyright?
You do. All your intellectual property and other assets and trademarks will remain intact.

How would I update my Website?
Our websites come with CMS or content management system as standard, we will show/train you how to use this so you can take control and change or update your website when you want to saving time and money.

What if I’m not an expert with computers?
If you can use Microsoft Word you can operate our CMS system, besides, we will train you first.

Can I get email with my Website?
Yes all websites come with mailboxes for you and your staff and in some cases you can have an unlimited number of email mailboxes for your website.

Can I forward my email to Yahoo/Hotmail/Gmail?
Yes we can arrange for email forwarding for you using the control panel that comes with your website.

Can I see how many visitors my Website gets?
Yes. We provide you with your own panel to show you daily stats by simply loggin into it.
What will a Website cost me?
One page brochure websites start from only £99 click here for a website design quote so we can give you an accurate cost estimate.
Do you display ‘banners’ or ‘pop-up ads’ on my Website and share in my website revenue?
No we do not. Our contract ends at website design, website hosting and SEO services. We do not get involved in the revenues you make from your website.

PLEASE NOTE: We reserve the right to refuse service to people or entities that may promote illegal or otherwise disturbing materials or business.
…wait! Mr X still had questions, come back in the next part to see what his questions were and how I handled them. See you soon.

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I’ve been involved with the Internet since 1999 (some call it the stone ages of the Internet!) and I have seen it evolve into this new and fancy web 2.0  that we have now with Youtube, Google,Twitter, Facebook and so on. How exciting! …sigh... The thing is through all this you get  to a point where it feels like everyone knows about the Internet and web-services just like you until someone asks you what you think is the most basic of all Internet related questions. You see; I had a conversation with a potential website design client just a few months ago and had a very interesting, if not educational, conversation about the Internet and website hosting.  
I had just finished explaining the proposal for the website design work and the hosting that would come with it to the gentleman when he asked the following questions:

1. So what exactly is this domain name here? My business (name) is already registered and sorted with my accountant and Companies House why should I pay out again?
2. Why should I pay for hosting? The Internet is FREE and for everyone worldwide. Who does it belong to that I would need to pay them every month? Surely no-one owns the Internet?
3. I like the fact that I will only pay you £—- as a one off and improve my business prospects over last year when I paid £—-- and almost broke the bank. This should sort me out!

You… whaaaaaat????? No joke people, apart from thinking to myself that for question 2 above I could suggest annual payments over monthly payments, I was stunned! and… flamixed…is that a word?  Anyway my no.2 brain went into gear and  I realised that this was going to be an educational as well as a business situation. I mentally stepped back and tried to debunk all the conceptions and misconceptions I had held about this gentleman and his business. His business was a very big player in his industry which is probably why he took longer than his competitors to get online as he had been satisfied for too long and got behind a little bit. From my perspective his was a contract to die for, but hold on a minute, are we sure HE knows what he is buying and paying for here?  Versus what he would like to get?
With all this happening my business brain (which has the enthusiasm of a 7 year old at Disney World) was screaming at me to sell website design, website hosting, overcharge on the domain name, sell my SEO service and enroll him as the lucky-to-be-first member of my never-seen-before Internet Marketing program called How to Use the Internet To Dominate Your Local Market and whatever else I could come up with impromptu…

Wait, did you just say $$$ dollar $$ signs  to yourself there? Well, why don’t you come back for part 2 as I explain how a mature Internet marketer such as myself handled this situation? I was thinking of making this one article buy my business brain, (remember the 7 year old at Disney?) is thinking 7 parts to this so come back tomorrow for more.

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