A DBA may have many jobs, but the first is to monitor databases for maximum efficiency and performance while reducing the number of incidents that negatively impact their performance. Whether they know it or not, that puts DBAs squarely in the customer service business.

See how proper Oracle monitoring can help.

The second job of a DBA is not so easy to define. They include understanding the affects their Oracle monitoring and tuning efforts have on the overall business. As the business goes, it is simply not enough to set up an Oracle monitor to capture raw data on database performance. To meet business needs, they need to understand how many, when, and why. But, most importantly, what do these events mean to the end-user customer experience, and how does that translate into profits lost or made.

Business Decisions That Affect Oracle Monitoring
There are three important aspects of capturing Oracle monitoring metrics: 1) what is to be measured, 2) when to measure them, and 3) what to do about the information that is captured. The affects of these decisions can impact the company’s ability to properly deliver it’s products and services and should be made with the input of business stakeholders. Business success demands that such decisions not be left solely IT professionals.

Some of the decisions that may require official policies include:

- The objects to be monitored – databases, nodes, listeners, etc.
- What instrumentation – availability, CPU usage, I/O, etc. – should be monitored?
- Frequency of event sampling
- The steps taken when metrics exceed predefined measurements

Customer Service with an Oracle Monitor
As noted earlier, Oracle monitoring and performance management aren’t simply a matter of computer programming and maintaining databases. They are customer service functions that ensure the integrity, speed, and availability of database applications. In the end, an Oracle monitor is a mindless recorder of wait events and other statistics; it takes the analytical mind of a DBA to understand how the business may be affected them.

Do you need a top-tier Oracle monitor?

An MBA isn’t necessary for most DBAs, but they all must understand the business implications of their Oracle monitoring and performance tuning efforts.

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